CLIENT MESSAGE ABOUT COVID-19
To our dear 2020 couples and other photography and videography clients,
First and foremost, we hope you are all staying healthy and safe.
We are definitely in a situation none of us have ever experienced before as a result of the spread of COVID-19. Although we are already communicating with our couples with weddings early this year, we know how important it is to start open communication with the rest of you too, even as we maintain cautious optimism for Summer-Fall celebrations. We are not aiming to cause unnecessary anxiety, but with all the uncertainty, we believe the more we stay in contact, the better.
Please know: We have your best intentions at heart. We've had numerous discussions to put ourselves in our client’s shoes - and in turn, we hope our clients can put themselves in our shoes as well. This is all uncharted territory for everyone - and it’s challenging when no one is at fault. We genuinely want to go above and beyond to be fair, considerate, honest and open with everyone as we navigate the situation moving forward.
We only accept 20 weddings each year at most - which allows us to give all of our energy, time and efforts to our clients in a unique way. You’re our priority and our lifeline - we welcome all of your questions and concerns - anytime, any day.
We know everyone is experiencing heightened emotions as there’s a lot of 'unknown' out there right now, but please take solace in knowing you are in good hands.
We want to listen - we want to have genuine discussions with you so we can work through this with you in a compassionate and empathetic manner. Above all, we value you and want to keep our lines of communication open to serve you to the best of our abilities.
If you are personally going through a financial hardship due to a layoff or other repercussion of this crisis, please fill us in so we can talk further about alternatives when referencing the information below. We are here for you. We understand some of the answers below might be unpopular, but we are unbelievably GRATEFUL that so many of our clients have been gracious and understanding during this time as they know this is hard for all parties involved. As much as we want to make everyone happy, we also have to maintain some level of professional commitment to our business expenses and our personal responsibilities as well.
Please email us if you have any questions we didn't acknowledge in our FAQ's below.
We care about you and want to ease your minds and take the stress away during this rollercoaster moment in time.